Return and Refund Policy

At La Capsuleria, we want you to receive your order in perfect condition and enjoy the products you purchased. If there is an issue with your order, please contact us within 3 days of receiving your order.

Returns

We do not accept returns or refunds for change of mind or if you simply no longer want the product.

For hygiene and product-safety reasons, opened coffee products, including opened boxes or capsules, cannot be returned or exchanged, except in cases where the product is defective.

Damaged Products

If your order arrives damaged, please contact us within 3 days of delivery and provide photos of the damaged product and packaging.

Once the damage is confirmed, we will replace the damaged product at no additional cost to you.

Defective Products

If a product is defective, please contact us within 3 days of delivery.

For example, if a coffee capsule is found to be defective or incompatible with the machine for which it is intended, please contact us with details of the issue. We may request photos or other information to help us assess the problem.

If the product is confirmed to be defective, we will provide a refund for the defective product.

Incorrect Products

If we send you the wrong product, please contact us within 3 days of delivery.

We will arrange for the incorrect product to be returned and will send you the correct product at no additional cost.

Return Shipping

When a return or replacement is approved because of a damaged, defective, or incorrectly supplied product, La Capsuleria will cover the applicable return and replacement delivery costs.

How to Contact Us

To report a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order and include your order number and, where applicable, photos of the product and packaging.

Claims submitted after 3 days may not be accepted.

La Capsuleria reserves the right to assess each claim before approving a refund or replacement.